Privacy Policy

Last updated: 28 October 2025

Spotless London (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring your information is handled safely, securely, and transparently. This policy explains how we collect, use, and protect your personal data when you visit our website, enquire about services, or work with us.

1. Who We Are

Spotless London provides commercial and specialist cleaning services across London.
Email: info@spotless.london
Registered Address: Silverstream House, 45 Fitzroy Street, London, England, W1T 6EB

Data Controller: Spotless.London

2. Information We Collect

We collect and process information in the following ways:

• Information you provide directly
  (e.g. name, company, email, phone number, and details related to your enquiry or service)

• Automatically collected data
  (e.g. IP address, device information, browser type, and site usage through analytics)

• Third-party data
  (from partners such as payment processors or service management tools)

   

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide quotes

• Manage and deliver cleaning services

• Process payments and invoices

• Monitor service quality (including proof-of-clean and audit reporting)

• Improve our website and communications

• Comply with legal and regulatory obligations

We only process data where there is a lawful basis: consent, contract, legal obligation, or legitimate interest.

4. How We Store and Protect Your Data

Your personal information is stored securely using encrypted systems and limited access controls.
We implement:

• Encrypted SSL/TLS data transfers

• Password-protected internal systems

• Data retention limits

We retain data only for as long as required for operational or legal purposes.

5. Sharing Your Data

We may share your data with:

• Trusted service partners (e.g. payment processors, IT providers)

• Regulatory authorities, where legally required

We never sell or rent personal information to third parties.

6. Your Data Rights

You have the right to:

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent at any time

• Request data portability

To exercise your rights, contact info@spotless.london.

7. International Transfers

Data is processed in the UK and the EEA. If data is transferred outside these areas, we apply appropriate safeguards such as Standard Contractual Clauses.

8. Cookies

Our website uses cookies to improve performance and user experience.
You can manage or disable cookies through your browser settings at any time.
For details, see our Cookie Policy.

9. Links to Other Websites

This website may include links to other sites. We are not responsible for their privacy practices and encourage you to review their policies before submitting any information.

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted here with a new “Last Updated” date.

11. Contact Us

If you have any questions about how we handle your personal data, please contact: info@spotless.london